Shipping Policy

1. Shipping Coverage

We currently ship to all locations within India. We do not offer international shipping at this time.

1.1 Serviceable Areas

• All major cities and metros
• Tier 2 and Tier 3 cities
• Rural areas (subject to courier serviceability)
• Remote locations (may take additional time)

1.2 Non-Serviceable Areas

If your location is not serviceable by our courier partners, you will be notified during checkout. We apologize for any inconvenience.

2. Shipping Charges

2.1 Standard Shipping

• Cost: FREE
• Delivery Time: 5-7 business days
• Coverage: All India

2.2 Express Shipping

Not currently available. All orders are shipped via standard shipping.

3. Delivery Timeline

3.1 Processing Time

Orders are typically processed within:

• 1-2 business days: Order verification and packaging
• Weekends & Holidays: Orders placed on weekends/holidays are processed on the next business day

3.2 Transit Time

Note: Delivery times are estimates and may vary due to unforeseen circumstances.

4. Order Tracking

4.1 Tracking Information

Once your order is shipped, you will receive:

• Email notification with tracking details
• Tracking number and courier partner information
• Link to track your shipment online

4.2 How to Track

1. Login to your account
2. Go to "My Orders"
3. Click on the order you want to track
4. View real-time tracking status

5. Shipping Address

5.1 Address Accuracy

Please ensure your shipping address is complete and accurate:

• Full recipient name
• Complete street address with house/flat number
• Landmark (if applicable)
• City, State, and correct PIN code
• Valid contact number

5.2 Address Modification

You can modify your shipping address:

• Before Shipment: Contact us immediately at jbelclothings@gmail.com
• After Shipment: Changes may not be possible. Contact courier partner with tracking number

5.3 Incorrect Address

We are not responsible for delays or failed deliveries due to incorrect address information. Additional charges may apply for re-delivery attempts.

6. Delivery Process

6.1 Delivery Attempts

• Courier will attempt delivery 2-3 times
• You will be contacted via phone for delivery
• If delivery fails, package returns to nearest hub
• You can arrange pickup from hub or request re-delivery

6.2 Accepting Delivery

At the time of delivery:

1. Check the package for any visible damage
2. Verify your order details
3. Sign the delivery receipt
4. Report any damage immediately to courier and us

6.3 Unattended Delivery

We do not offer unattended delivery. Someone must be present to receive the package.

7. Shipping Delays

7.1 Possible Causes

Delays may occur due to:

• Natural disasters or extreme weather
• Political unrest or strikes
• Festival season rush
• Remote location accessibility
• Customs clearance (if applicable)
• Incorrect/incomplete address

7.2 What We Do

In case of delays, we will:

• Keep you informed via email/SMS
• Coordinate with courier partner
• Expedite delivery when possible
• Offer cancellation with full refund if delay is excessive

8. Lost or Damaged Packages

8.1 Lost Shipments

If your package is lost in transit:

1. Contact us with your order number
2. We will initiate an investigation with courier
3. Investigation typically takes 7-10 days
4. You will receive a replacement or full refund

8.2 Damaged Packages

If you receive a damaged package:

1. Do not accept the delivery if damage is visible
2. Take photos of the damaged package
3. Contact us immediately at jbelclothings@gmail.com
4. We will arrange for replacement at no cost

9. Multiple Items in One Order

If you order multiple items:

• All items are shipped together when possible
• Items may be shipped separately if from different warehouses
• You will receive tracking for each shipment
• No additional shipping charges for split shipments

10. Order Packaging

We take care to package your orders securely:

• Products are wrapped in protective material
• Placed in branded/sturdy boxes
• Tamper-proof packaging for security
• Eco-friendly packaging materials when possible

11. Shipping Partners

We work with reliable courier partners including:

• Blue Dart
• DTDC
• Delhivery
• India Post

Courier partner is selected based on your location and availability.

12. Contact for Shipping Issues

For any shipping-related queries or issues:

• Email: jbelclothings@gmail.com
• Phone: +91 9946333898
• Address: Thelakattu H, Ayakkadu, Thrikkariyoor PO, Kothamangalam, Ernakulam - 686692, India
• Response Time: Within 24-48 hours

13. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.